Handling Difficult Conversations Training

The Handling Difficult Conversations Training by myTectra equips professionals with the essential skills and confidence to manage emotionally charged or high-stakes discussions in the workplace. Participants learn how to communicate with clarity, empathy, and assertiveness, ensuring productive outcomes without damaging relationships. Through proven communication frameworks, real-life role-plays, and expert facilitation, the course helps individuals remain calm under pressure, deliver tough messages respectfully, and turn potentially confrontational conversations into opportunities for growth and collaboration. This training is ideal for anyone looking to foster a more transparent, respectful, and solution-oriented work environment.

Understand what makes workplace conversations difficult & how to approach them better.

Learn to identify your personal communication style and manage emotional reactions.

Master the SBI and DESC models to structure effective and respectful conversations.

Build active listening and empathy skills to handle tense discussions constructively.

Develop strategies for managing emotions in yourself and others during conflicts.

Gain skills to deliver and receive feedback without triggering defensiveness or fear.

Practice real-life workplace scenarios to boost confidence in challenging dialogues.

Managers seeking to resolve workplace issues with confidence and effective dialogue

HR professionals who need to manage sensitive employee issues and communications

Team leaders looking to foster open communication and stronger working relationships

Project managers needing skills to handle team disputes and cross-functional tension

Customer service staff dealing with emotionally charged or confrontational situations

Employees wanting to express concerns or feedback professionally and constructively

What makes a conversation “difficult”?
The impact of avoiding tough talks
Identifying personal communication styles

Clarifying goals and desired outcomes
Identifying assumptions and emotional triggers
Structuring conversations using SBI and DESC models

Practicing active listening and empathy
Managing emotions—yours and theirs
Verbal and non-verbal de-escalation techniques

Mastering the art of giving and receiving feedback
Turning feedback into dialogue instead of defense
Case scenarios for practicing feedback delivery

Understanding conflict styles and resolution strategies
Reframing confrontation as collaboration
Using curiosity to uncover root concerns

Facilitated exercises using real workplace scenarios
Peer review, coaching, and self-reflection
Tips for sustaining new behaviors post-training

Expert Trainers

Learn from experienced professionals and industry experts with real-world knowledge.

Hands-On Training

Gain practical experience through real-world scenarios, projects, and interactive exercises.

Customizable Corporate Training

Tailored solutions to meet the unique needs of organisations and teams.

Certifications & Assistance

Courses are aligned with international standards and we also help you to prepare for globally recognised certifications.

Global Recognition

Trusted by individuals and enterprises worldwide, with a track record of successful alumni and partnerships.

24 x 7 Expert Support

We have a 24x7 online support team to resolve all your technical queries, through a ticket-based tracking system, for a lifetime.

“The course helped me navigate tough feedback discussions with more clarity. The trainer provided actionable phrases and frameworks that reduce friction. A well-delivered session that’s relevant across all roles, not just people managers.”

Divya N

HR Coordinator

“Before this training, I hesitated to address performance issues directly. Now I feel more prepared. The role-playing exercises were uncomfortable but necessary. myTectra’s trainer created a space where learning came from real tension points.”

Aman Pratap

Team Lead

“Our internal team of ten joined to learn better dialogue handling techniques. The training exceeded expectations. The scenarios felt relevant to our real challenges and pushed us to apply new strategies. Great outcome and support.”

Pallavi Rajan

Corporate Communications

“We opted for a group session for our internal enablement leads. What stood out was how universal the principles were—whether for internal conflict or client tension. This session gave us strategies we now reference often.”

Neelam Dutta

Learning Consultant

This course aims to equip professionals with the tools to confidently manage tough conversations, foster transparency, and resolve conflicts constructively.

The training typically spans 8–10 hours, myTectra also offers flexible schedules including weekday, weekend, and custom corporate sessions delivered online or in-person.

Yes, participants receive a certificate of completion from myTectra upon finishing the course.

myTectra offers both online and in-person training options to accommodate different learning preferences.

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

Visa Debit/Credit Card
American Express and Diners Club Card
Master Card
PayPal
Net Banking/Wire Transfer
UPI Payment such as Google Pay, PhonePe, Paytm
Cash/Cheque/DD ( Not for Online Training )

Just give us a CALL at +918047112411 OR email at support@mytectra.com

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Handling Difficult Conversations Training

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