Mediation and Dispute Resolution Training

The Mediation and Dispute Resolution Training by myTectra equips professionals with the essential tools and frameworks to manage and resolve conflicts constructively. Through a blend of practical techniques, real-life case studies, and structured role-plays, participants will learn to mediate disputes, facilitate difficult conversations, and promote mutual understanding in high-stakes or emotionally charged situations. This course emphasizes emotional intelligence, neutrality, and communication mastery, enabling learners to defuse tension and guide others toward collaborative solutions. Ideal for leaders, HR professionals, and anyone responsible for managing interpersonal or organizational conflict effectively.

Understand the structured mediation process and how to apply it to resolve conflicts.

Master active listening, empathy, and reframing to facilitate effective conversations.

Apply emotional intelligence to manage tension, build rapport, and reduce hostility.

Identify underlying needs and interests to guide parties toward mutual understanding.

Use proven negotiation strategies that transform disputes into collaborative outcomes.

Develop impartial mediator skills to manage biases, power imbalances, and dynamics.

Practice mediation through real scenarios to gain confidence in real-world conflicts.

HR professionals managing workplace disputes, promoting a positive team environment

Team leaders aiming to resolve internal conflicts and build collaborative team culture

Managers seeking conflict resolution skills to enhance organizational communication

Legal advisors wanting to strengthen mediation skills in client or employee disputes

Customer service staff handling complaints and resolving issues with professionalism

Coaches and consultants supporting clients through complex interpersonal challenges

Understanding conflict dynamics
The role and scope of mediation
Types of disputes and resolution paths

Stages of the mediation process
Confidentiality, neutrality, and voluntary participation
Core values of effective mediation

Active listening and questioning techniques
Reframing and summarizing for clarity
Interest-based negotiation

Identifying emotional triggers
Techniques for de-escalation
Balancing power between parties

Caucusing, reality testing, and brainstorming options
Ethical dilemmas and how to manage them
Agreement writing and closure

Simulated mediation exercises
Feedback and self-assessment
Action planning for real-world application

Expert Trainers

Learn from experienced professionals and industry experts with real-world knowledge.

Hands-On Training

Gain practical experience through real-world scenarios, projects, and interactive exercises.

Customizable Corporate Training

Tailored solutions to meet the unique needs of organisations and teams.

Certifications & Assistance

Courses are aligned with international standards and we also help you to prepare for globally recognised certifications.

Global Recognition

Trusted by individuals and enterprises worldwide, with a track record of successful alumni and partnerships.

24 x 7 Expert Support

We have a 24x7 online support team to resolve all your technical queries, through a ticket-based tracking system, for a lifetime.

“The course added so much to how I mediate at work. I’ve started focusing on interests rather than positions, which helped resolve issues faster. myTectra’s approach was interactive and full of practical workplace applications.”

Nikhil Sharma

HR Business Partner

“This training taught me to listen without bias and respond without escalating tension. I’ve already used the skills during an internal dispute, and the outcome was smoother. It’s a course every team leader should consider.”

Revathi Krishnan

Operations Coordinator

“Handling disputes just got easier with the strategies shared here. I now use reframing to defuse arguments quickly. The session was hands-on and very well facilitated. Grateful to myTectra for this valuable training.”

Jeevakumar

Legal Advisor

“Our entire unit benefited from this hands-on workshop. myTectra focused on empathy, neutrality, and process clarity. Post-training, internal frictions are being addressed faster. It was a necessary reset for the team’s dynamics and communication.”

Corporate Team Review

HR & Admin Unit

The main objective of the Mediation and Dispute Resolution Training by myTectra is to equip professionals with practical tools, strategies, and communication techniques to resolve conflicts constructively, mediate disputes effectively, and foster a collaborative and respectful work environment.

The training typically spans 16 hours, myTectra also offers flexible schedules including weekday, weekend, and custom corporate sessions delivered online or in-person.

Yes, participants receive a certificate of completion from myTectra upon finishing the course.

myTectra offers both online and in-person training options to accommodate different learning preferences.

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

Visa Debit/Credit Card
American Express and Diners Club Card
Master Card
PayPal
Net Banking/Wire Transfer
UPI Payment such as Google Pay, PhonePe, Paytm
Cash/Cheque/DD ( Not for Online Training )

Just give us a CALL at +918047112411 OR email at support@mytectra.com

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Mediation and Dispute Resolution Training

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