Siebel CRM Interview Questions and Answers
by Sachin, on Jun 30, 2022 5:00:49 PM
Q1. What is Siebel CRM?
SIEBEL is the leading provider of Customer Relationship Management (CRM) software. Siebel CRM is a software technology provided with server frameworks that help to offer solutions like integration, development, deployment, diagnostic, and mobile service applications. This framework tool assures delivering comprehensive premises and on-demand solutions based on CRM products. Siebel CRM is first developed by Oracle corporations.
Q2 . What Is Siebel File System?
It is a shared directory that stores compressed files used by Siebel applications. Examples: Product literature, sales tools, presentations Read/write access is controlled by the File System Manager component on Siebel Server.
Q3. Explain what is CRM?
CRM stands for Customer Relationship Management. It is a strategy and practices that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
Q4. What is the difference between an organization and a division in Siebel?
You can see the hierarchical level in the Siebel CRM architecture, under the organization section the division will come.The main purpose of using an organization is to control the data visibility and where this cannot be possible with the division.
Q5. What are the different types of tables used in Siebel CRM?
There are 5 types of tables used in Siebel CRM;
- Base tables
- Interface tables
- Extension table
- EIM table
- Intersection tables.
Q6. What Difference between fields and single value fields?
MultiValue field has the child values from a child BC for the parent record configured through MVL. single value field will be either from the base table or joined table.
The Difference between Single Value Field (SVF) and MultiValue Field(MVF)
SVF- a field in BC which references a column in a table.
MVF- a field in parent BC which references a field in child BC.
Field-Identifies and defines a field in a business component. All fields making up a business component record contain entries from both Single Value Field and MultiValue Field object types.
Q7. What are the advantages of using Siebel CRM?
Below are the various advantages of using Siebel CRM;
- Offers speed sales cycle and improves selling performance across the organizations
- Increases customer loyalty and improve customer marketing effectiveness.
- Deliver great customer experience, improve efficiency, and drive profitability.
- Empower customers to help themselves.
- Helps to grow revenues by creating deep business insight into customer preferences.
Q8. What is the difference between horizontal and vertical in Siebel?
Q9. Mention distinct kinds of Customer Relationship Management?
CRM composes are grouped into three classifications
- Operational CRM
- Community CRM
- Explanatory CRM
Q10. List out elements that are an impediment for CRM accomplishment to an association?
The snag for CRM accomplishment to an association incorporates
- Non-attendance of a reasonable changeover process
- The primary spotlight is on item deal and topographical division of advertisement.
- Fundamental execution estimations are not followed
- Feeble utilitarian association of an organization
- Absence of reaction to clients input and suggestions
- Presenting other innovation without actualizing the essential structure
Q11. Mention what is a portion of the difficulties that an association may need to confront while joining CRM?
A portion of the difficulties that the association needs to confront is
- Database purging to guarantee that customer data is in rectify state.
- Coordinating with different frameworks, unique or existing.
- Now and then the framework is more confounded and expects the mentor to prepare outside coaches.
- Anticipating that the merchant should deal with all components of your venture.
Q12. What Is Resonate?
Resonate is a third party software development tool, which is used for distributing the client request to the least laden Siebel server.
Q13.Optimization techniques in EIM?
Limit base tables and columns to be processed by using: only base Tables, ignore base Tables, only base Columns, ignore base Columns.
Always delete batches from EIM tables upon completion. Leaving old batches in the EIM table wastes space and can adversely affect performance. For other suggestions on working with batches.
Run independent EIM jobs in parallel. Two or more EIM processes can be started simultaneously by using the Siebel Server Manager.
Q14. List out a portion of the inquiries that assistance you choose whether you require a CRM framework?
On the off chance that you have subsequent inquiries unanswered, you may require CRM arrangement,
- Do you notice what number of client benefit issues every client has include, and proof?
- It is safe to say that you are guaranteed that every one of the margins in the business course is being followed up?
- Stay your group discussing admirably with potential customers?
Q16. What Is Localisation?
Modify the object definitions in the local repository.
Q17. What does business module components user mode indicate?
Usually, the business component in user mode defines the visibility in the BC.
For example “All”
Q18. What is the difference between an organization and a division in Siebel?
You can see the hierarchical level in the Siebel CRM architecture, under the organization section the division will come.
The main purpose of using an organization is to control the data visibility and where this cannot be possible with the division.
Q19. What do you mean by EIM and EAI?
EIM is used to import a large amount of data or delete a large amount of data.
EAI is used to integrate any application.
Q20. What is a complex join? Mention the difference between primary key and foreign key value?
The complex joins are the joins that hold conditional mapping like <, >, =, AND, NOT. We can also use ‘=’ to represent primary and foreign key values.
Primary key and foreign key value are always starting from (1-N).
The Complex join uses the (1 -0, 1) and (0, 1 –N) kind of relationships.
Q21. How to call an external webpage from the Siebel application?
This is possible with the help of scripting;
Go to preinvoked method -> then click on button option
Window. Open (URL NAME)
Now open the webpage for the respective URL using URL NAME variables.
Q22. What is the difference between s_copy_x and s_opty_xm tables?
S_opty is a base table used to store the parent data.
S_opty_x is an extension table used in Siebel CRM to define 1:1 relationship.
S_opty_xm is an extension table used in Siebel CRM to define 1.m relationship.
Q23. What Are The Steps For Creating A Static Pick List?
Create a new static pick list. Add BC field that will be populated. Map the BC field to the pick list BC field. Specify which control or list column will invoke the pick list applet. Picklist will be empty until values are put in the S_LST_OF_VAL table.
Q24. What Are The Steps For Creating A Dynamic Pick List?
Create a Pick list using a BC representing the joined table. Associate the Pick list with a BC field. Map the BC fields to the Pick list BC fields. Create a Pick list applet. Specify which control or list column will invoke the Pick list applet.
Q25. What Are The Different Layers In Siebel?
Data Storage layer, Business Layer & Data Presentation Layer.
Q26. What Is Different Between Bounded And Unbounded Picklist?
We can enter free text incase of Unbounded Picklist. But, incase of Bounded Picklist, we can not enter free text.
Q27. How Is Tools Architecture Constructed In Siebel?
Explorer & List Editor.
Q28. Describe The Types Of Siebel Database Extensions?
Standard extension tables – Predefined tables which support 1:1 or M:1 relationships. Part of the existing physical database. Custom extension tables and custom extension columns – New 1:1 table, New columns that are added to new and existing tables.
Q29. Name The 5 Main Building Blocks Of The Siebel Architecture?
- Gateway Server
- Enterprise Server
- Siebel Server
- File Server
- Siebel Database Server.