Active Listening and Feedback Training

The Active Listening and Feedback Training offered by myTectra focuses on enhancing communication skills by teaching participants how to listen attentively, respond empathetically, and provide constructive feedback. Through practical exercises and role-playing, this training helps individuals develop the essential skills needed to create a positive and productive work environment, improve team dynamics, and foster personal and professional growth. Participants will learn effective listening techniques and discover how to give and receive feedback in a manner that promotes understanding and encourages continuous improvement.

Master active listening techniques to improve workplace communication and empathy.

Learn how to give clear, constructive feedback that drives positive team behavior.

Build strong interpersonal relationships through attentive and mindful listening.

Develop skills to handle and accept feedback with confidence and professionalism.

Improve team collaboration by fostering open dialogue and mutual understanding.

Apply non-verbal cues effectively to enhance communication and listener engagement.

Enhance leadership impact through consistent, respectful, and actionable feedback.

Team leaders seeking to enhance communication and feedback within their teams.

HR professionals aiming to foster better listening and employee engagement skills.

Managers looking to boost performance through effective feedback and dialogue.

Customer service reps who need stronger listening and communication techniques.

New employees wishing to build rapport and connect better with team members.

Trainers and coaches focused on improving communication in learning sessions.

Definition and importance of active listening
Key components of active listening
Benefits of listening actively in the workplace

Listening with empathy
Verbal and non-verbal cues
Reflective listening
Paraphrasing and summarizing

The role of feedback in communication
Types of feedback: Positive, Constructive, and Negative
Feedback delivery methods

How to structure feedback
Dos and Don’ts of feedback
Handling defensive responses

Accepting feedback with an open mind
Managing emotions during feedback sessions
Using feedback for personal and professional growth

Real-life scenarios and practice sessions
Group discussions and peer feedback
Self-reflection and improvement strategies

Key takeaways from the training
Q&A session

Expert Trainers

Learn from experienced professionals and industry experts with real-world knowledge.

Hands-On Training

Gain practical experience through real-world scenarios, projects, and interactive exercises.

Customizable Corporate Training

Tailored solutions to meet the unique needs of organisations and teams.

Certifications & Assistance

Courses are aligned with international standards and we also help you to prepare for globally recognised certifications.

Global Recognition

Trusted by individuals and enterprises worldwide, with a track record of successful alumni and partnerships.

24 x 7 Expert Support

We have a 24x7 online support team to resolve all your technical queries, through a ticket-based tracking system, for a lifetime.

“Thank you myTectra for delivering such a practical and engaging session. The role-plays helped me pinpoint blind spots in my listening. As a Delivery Manager, I now approach feedback with more empathy and clarity than ever before.”

Kavya Rajan

Delivery Manager

“I never realized how much I interrupted until this course. The sessions were interactive and well-paced. The trainer's guidance on body language and silent cues made a huge impact on my daily conversations with clients.”

Saurav Mishra

Sales Team Lead

“This course made me more aware of my verbal and non-verbal cues. I liked the role-based simulations and how the trainer corrected us with specific advice. I’ve already seen improvement in how my team reacts to my feedback.”

Rakesh Shetty

Account Relationship Manager

“After this course, I notice how my tone and responses shape the outcome of a call. myTectra's training included simple exercises that showed how listening builds trust. The facilitator ensured everyone got to participate.”

Deepika Narayanan

Customer Support Executive

The course aims to enhance communication skills by teaching effective listening and feedback techniques to improve collaboration and workplace relationships.

The training is typically delivered as a one-day workshop, lasting 6 to 8 hours depending on group needs.

Yes, participants receive a certificate of completion from myTectra upon finishing the course.

myTectra offers both online and in-person training options to accommodate different learning preferences.

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

Visa Debit/Credit Card
American Express and Diners Club Card
Master Card
PayPal
Net Banking/Wire Transfer
UPI Payment such as Google Pay, PhonePe, Paytm
Cash/Cheque/DD ( Not for Online Training )

Just give us a CALL at +918047112411 OR email at support@mytectra.com

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Active Listening and Feedback Training

Course Overview

Learning Objectives

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Curriculum

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