Complaint Handling and Service Recovery Training

The Complaint Handling and Service Recovery Training by myTectra empowers professionals to manage customer complaints with confidence and care. Participants learn effective communication, conflict resolution, and service recovery techniques through interactive exercises and real-world scenarios. This course helps transform dissatisfied customers into loyal advocates, enhancing overall service quality and building a strong customer-centric culture. Ideal for anyone looking to boost customer satisfaction and strengthen brand reputation. Gain practical skills to turn challenges into opportunities for lasting customer loyalty and business growth.

Master techniques to effectively handle customer complaints and resolve conflicts fast

Develop skills to turn negative experiences into positive customer satisfaction stories

Learn strategies for empathetic listening, clear communication during complaint handling

Understand how to implement service recovery to regain customer trust and loyalty

Build confidence in managing challenging interactions with professionalism and calm

Apply practical methods to prevent complaints from escalating and improve service quality

Gain tools to foster a customer-centric culture focused on continuous improvement

Customer service representatives seeking to improve complaint handling & recovery skills

Team leaders wanting to enhance their conflict resolution and customer care expertise

Frontline employees aiming to build relationships through effective service recovery

Managers focus on creating customer-centric teams with excellent complaint management

Sales professionals looking to strengthen customer loyalty through problem-solving skills

Support staff handling customer feedback, aiming to improve communication strategies

Understanding customer complaints and their impact
Types and causes of complaints
The role of complaint handling in customer satisfaction

Active listening and empathy techniques
Verbal and non-verbal communication skills
Managing emotional responses

Steps to handle complaints professionally
Using problem-solving and decision-making skills
Techniques for de-escalation and calming upset customers

Understanding service recovery and its importance
Turning complaints into loyalty opportunities
Compensation and follow-up best practices

Encouraging feedback and continuous improvement
Empowering employees for effective complaint handling
Case studies and role-plays for real-world practice

Expert Trainers

Learn from experienced professionals and industry experts with real-world knowledge.

Hands-On Training

Gain practical experience through real-world scenarios, projects, and interactive exercises.

Customizable Corporate Training

Tailored solutions to meet the unique needs of organisations and teams.

Certifications & Assistance

Courses are aligned with international standards and we also help you to prepare for globally recognised certifications.

Global Recognition

Trusted by individuals and enterprises worldwide, with a track record of successful alumni and partnerships.

24 x 7 Expert Support

We have a 24x7 online support team to resolve all your technical queries, through a ticket-based tracking system, for a lifetime.

“I gained confidence in managing complaints by understanding customer emotions and responding empathetically. The course’s interactive format and trainer’s real-world examples made a big difference in grasping the concepts quickly.”

Rajashree

Client Relations Officer

“This training was practical and relevant to my daily job in customer service. The modules on apology frameworks and follow-up actions were especially useful. I appreciate myTectra’s constant support during and after the program.”

Rajesh Iyer

Team Lead

“I now handle complaints without stress, thanks to structured approaches taught in this course. The focus on turning issues into opportunities was eye-opening. Trainer guidance and resources were very helpful throughout my learning journey.”

Mahima Nanda

Support Executive

“As a corporate team, we found the course highly relevant in improving complaint management processes. The emphasis on follow-up and feedback loops enhanced our service quality significantly. myTectra delivered great value for corporate clients.”

Team Review

Support Division

The main objective of the Complaint Handling and Service Recovery Training is to equip participants with effective strategies and skills to manage customer complaints professionally, resolve issues promptly, and turn negative experiences into positive outcomes, thereby enhancing customer satisfaction and loyalty.

The training typically spans 12 hours, myTectra also offers flexible schedules including weekday, weekend, and custom corporate sessions delivered online or in-person.

Yes, participants receive a certificate of completion from myTectra upon finishing the course.

myTectra offers both online and in-person training options to accommodate different learning preferences.

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

Visa Debit/Credit Card
American Express and Diners Club Card
Master Card
PayPal
Net Banking/Wire Transfer
UPI Payment such as Google Pay, PhonePe, Paytm
Cash/Cheque/DD ( Not for Online Training )

Just give us a CALL at +918047112411 OR email at support@mytectra.com

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Complaint Handling and Service Recovery Training

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