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FINANCE ACCOUNTING   

Banking Operations and Management Training

Hands-on Banking Operations & Management Training

Build practical skills in banking operations, customer service, financial products, regulatory compliance, risk management, and core banking processes. Learn through real-world banking scenarios and hands-on exercises to develop career-ready expertise in banking operations and management.

banking-operations-and-management-training
Course Overview
  

Course Overview

The banking industry is rapidly transforming through digital innovation, regulatory reforms, customer-centric services, and evolving financial technologies. Modern banking professionals must possess a strong understanding of core banking operations, retail and corporate banking, lending, payment systems, regulatory compliance, risk management, digital banking, and operational excellence. Organizations seek professionals who can efficiently manage banking processes while ensuring customer satisfaction, regulatory compliance, operational efficiency, and business growth.

The Banking Operations and Management Training by myTectra is a comprehensive instructor-led program designed to provide participants with practical knowledge of banking operations, branch management, lending processes, payment systems, customer relationship management, trade finance, foreign exchange operations, banking regulations, compliance, digital banking, and banking analytics. The program combines industry best practices with hands-on operational workflows, case studies, and modern banking technologies.

Through interactive workshops, real-world banking scenarios, operational simulations, Microsoft Excel reporting, AI-assisted banking concepts, and practical case studies, participants will develop the skills required to manage end-to-end banking operations, improve customer experience, strengthen regulatory compliance, optimize operational performance, and support digital transformation initiatives across modern banking institutions.

Course Objectives

Upon successful completion of this training, participants will be able to:

  • Understand banking operations and the structure of modern financial institutions.
  • Manage retail, corporate, and commercial banking operations efficiently.
  • Process deposits, lending, payment systems, and banking transactions accurately.
  • Apply banking regulations, KYC, AML, and compliance requirements effectively.
  • Evaluate credit proposals and manage lending operations with confidence.
  • Understand foreign exchange, trade finance, and treasury operations.
  • Improve customer relationship management and banking service excellence.
  • Utilize digital banking technologies and FinTech solutions effectively.
  • Analyze banking performance using operational dashboards and KPIs.
  • Support operational excellence through automation, AI, and best practices.

Prerequisites

Recommended:

  • Basic understanding of banking or financial services
  • Familiarity with financial terminology
  • Basic Microsoft Excel knowledge is beneficial
  • Interest in banking operations and customer service

No prior banking experience is mandatory.

Target Audience

This course is ideal for:

  • Banking Operations Executives
  • Branch Managers
  • Assistant Branch Managers
  • Relationship Managers
  • Retail Banking Professionals
  • Corporate Banking Professionals
  • Commercial Banking Executives
  • Loan Processing Officers
  • Credit Analysts
  • Customer Service Executives
  • Trade Finance Professionals
  • Treasury Operations Professionals
  • NBFC Professionals
  • FinTech Professionals
  • Finance and Accounting Professionals
  • Internal Auditors
  • Compliance Officers
  • Risk Management Professionals
  • Graduates Aspiring for Banking Careers

Training Methodology

  • Instructor-Led Interactive Sessions
  • Banking Operations Workshops
  • Real-World Banking Case Studies
  • Process Simulation Exercises
  • Microsoft Excel Hands-on Labs
  • Compliance and Risk Management Scenarios
  • AI and Digital Banking Demonstrations
  • Group Discussions and Collaborative Learning
  • Capstone Project with Industry Scenarios
  • Interactive Q&A and Knowledge Assessments

Tools Covered

  • Microsoft Excel
  • Core Banking System (CBS) Concepts
  • SWIFT (Concepts)
  • NEFT, RTGS, IMPS & UPI Workflows
  • Microsoft Excel Dashboards
  • Banking MIS Reporting Templates
  • KYC & AML Documentation Frameworks
  • Trade Finance Documentation Templates
  • AI-Assisted Banking Tools (Concepts)
  • Banking KPI Scorecards

Key Benefits

  • Master modern banking operations across retail and corporate banking.
  • Strengthen lending, deposits, and payment processing expertise.
  • Apply RBI compliance, KYC, and AML practices with confidence.
  • Improve customer service through effective relationship management.
  • Build expertise in trade finance and foreign exchange operations.
  • Utilize digital banking and FinTech solutions for operational excellence.
  • Develop Excel dashboards for banking analytics and MIS reporting.
  • Enhance decision-making using AI and banking automation concepts.
  • Gain practical experience through real-world banking case studies.
  • Prepare for successful careers in banking operations and management.
  

Course Outcomes

After completing this course, participants will be able to:

Banking operations across retail and corporate banking.
Banking operations across retail and corporate banking.
Manage deposits, lending & payment with accuracy.
Manage deposits, lending & payment with accuracy.
Apply KYC, AML, and RBI compliance requirements.
Apply KYC, AML, and RBI compliance requirements.
Process loan applications using credit appraisal techniques.
Process loan applications using credit appraisal techniques.
Handle foreign exchange and trade finance transactions.
Handle foreign exchange and trade finance transactions.
Improve customer relationships through service excellence.
Improve customer relationships through service excellence.
Digital banking & FinTech solutions to enhance operations.
Digital banking & FinTech solutions to enhance operations.
Banking performance using Excel dashboards & MIS reports.
Banking performance using Excel dashboards & MIS reports.
Apply AI concepts to improve banking efficiency.
Apply AI concepts to improve banking efficiency.
Strengthen banking operations through risk management.
Strengthen banking operations through risk management.
  

Course Outline

Module 1: Banking Fundamentals and Financial System

Topics Covered

  • Introduction to Banking
  • Evolution of the Banking Industry
  • Structure of the Financial System
  • Types of Banks and Financial Institutions
  • Banking Business Models
  • Banking Products and Services
  • Roles and Responsibilities in Banking
  • Banking Regulations and Supervisory Authorities
  • Banking Terminology
  • Emerging Trends in Banking

Practical Workshops

Explore:

  • Banking ecosystem overview
  • Banking product comparison
  • Financial institution mapping
  • Banking industry case discussions
Module 2: Banking Operations Fundamentals

Topics Covered

  • Core Banking Operations
  • Banking Process Flow
  • Customer Lifecycle Management
  • Customer Account Opening Process
  • Documentation Standards
  • Customer Due Diligence (CDD)
  • Account Maintenance
  • Core Banking Systems (CBS)
  • Banking Service Standards
  • Operational Best Practices

Practical Workshops

Develop:

  • Customer onboarding workflow
  • Banking documentation review
  • Process mapping exercises
  • Operational workflow analysis
Module 3: Deposit Operations

Topics Covered

  • Savings Accounts
  • Current Accounts
  • Fixed Deposits (FD)
  • Recurring Deposits (RD)
  • Interest Calculation Methods
  • Deposit Account Operations
  • Deposit Renewals and Closures
  • Nomination and Joint Accounts
  • Deposit Compliance
  • Deposit Customer Service

Practical Workshops

Perform:

  • Deposit account processing
  • Interest calculation exercises
  • Deposit lifecycle management
  • Customer servicing scenarios
Module 4: Retail Banking Operations

Topics Covered

  • Retail Banking Fundamentals
  • Personal Banking Services
  • Consumer Banking Products
  • Branch Banking Operations
  • Customer Relationship Management
  • Cross-Selling and Upselling
  • Customer Complaint Resolution
  • Banking Sales Techniques
  • Service Quality Management
  • Customer Retention Strategies

Practical Workshops

Develop:

  • Customer interaction scenarios
  • Retail banking service workflow
  • Sales opportunity identification
  • Customer satisfaction improvement plans
Module 5: Corporate and Commercial Banking

Topics Covered

  • Corporate Banking Fundamentals
  • Commercial Banking Services
  • SME Banking
  • Corporate Client Management
  • Working Capital Finance
  • Project Finance
  • Cash Management Services
  • Corporate Deposits
  • Relationship Banking
  • Corporate Banking Operations

Practical Workshops

Create:

  • Corporate banking workflow
  • Client relationship strategy
  • Working capital assessment
  • Commercial banking case studies
Module 6: Lending Operations

Topics Covered

  • Lending Fundamentals
  • Retail Loan Products
  • Corporate Lending
  • Loan Origination Process
  • Credit Assessment
  • Credit Appraisal
  • Collateral Evaluation
  • Loan Documentation
  • Loan Disbursement
  • Loan Monitoring and Recovery

Practical Workshops

Develop:

  • Loan processing workflow
  • Credit appraisal exercises
  • Lending documentation review
  • Loan approval case studies
Module 7: Payment and Settlement Systems

Topics Covered

  • Banking Payment Ecosystem
  • NEFT Operations
  • RTGS Transactions
  • IMPS Services
  • UPI Payment System
  • Cheque Clearing Process
  • Electronic Fund Transfers
  • Clearing and Settlement Operations
  • Payment Security
  • Payment Dispute Resolution

Practical Workshops

Perform:

  • Payment processing simulations
  • Settlement workflow analysis
  • Electronic payment scenarios
  • Banking transaction reconciliation
Module 8: Foreign Exchange Operations

Topics Covered

  • Introduction to Foreign Exchange
  • Foreign Currency Markets
  • Exchange Rate Mechanisms
  • SWIFT Network
  • International Payments
  • Foreign Currency Accounts
  • Treasury Basics
  • Cross-Border Transactions
  • Foreign Exchange Risk
  • RBI Guidelines for Forex Operations

Practical Workshops

Analyze:

  • Foreign exchange transactions
  • Currency conversion exercises
  • International payment workflows
  • FX case studies
Module 9: Trade Finance Operations

Topics Covered

  • Trade Finance Fundamentals
  • Letters of Credit (LC)
  • Bank Guarantees
  • Documentary Collections
  • Export Finance
  • Import Finance
  • Trade Documentation
  • Incoterms
  • Supply Chain Finance
  • International Trade Risk

Practical Workshops

Develop:

  • Trade finance documentation
  • LC processing workflow
  • Import-export transaction analysis
  • Trade finance case studies
Module 10: Banking Marketing and Customer Relationship Management

Topics Covered

  • Banking Marketing Fundamentals
  • Customer Segmentation
  • Relationship Management
  • Product Positioning
  • Banking Sales Strategies
  • Cross-Selling Opportunities
  • Customer Experience Management
  • Complaint Handling
  • Customer Loyalty Programs
  • Digital Banking Marketing

Practical Workshops

Create:

  • Customer engagement strategies
  • Banking marketing plans
  • CRM improvement initiatives
  • Service excellence action plans
Module 11: Banking Audit and Internal Controls

Topics Covered

  • Banking Audit Fundamentals
  • Internal Audit in Banking
  • Concurrent Audit
  • Statutory Audit
  • Risk-Based Internal Audit
  • Internal Control Framework
  • Audit Documentation
  • Audit Observations and Reporting
  • Regulatory Inspection
  • Audit Best Practices

Practical Workshops

Develop:

  • Banking audit checklists
  • Internal control assessments
  • Audit documentation
  • Compliance review exercises
Module 12: Regulatory Compliance and Risk Management

Topics Covered

  • RBI Regulatory Framework
  • Basel Accords
  • Know Your Customer (KYC)
  • Anti-Money Laundering (AML)
  • Customer Due Diligence (CDD)
  • FATCA and CRS
  • Operational Risk Management
  • Credit Risk Management
  • Market Risk Overview
  • Regulatory Reporting

Practical Workshops

Perform:

  • KYC verification
  • AML monitoring scenarios
  • Compliance reviews
  • Risk assessment exercises
Module 13: Fraud Prevention and Financial Crime Management

Topics Covered

  • Banking Fraud Landscape
  • Internal and External Fraud
  • Transaction Monitoring
  • Fraud Detection Techniques
  • Cybersecurity in Banking
  • Identity Theft Prevention
  • Sanctions Screening
  • Financial Crime Compliance
  • Fraud Investigation Process
  • Incident Reporting

Practical Workshops

Analyze:

  • Fraud case studies
  • Transaction anomaly detection
  • Fraud prevention controls
  • Financial crime investigations
Module 14: Treasury and Liquidity Management

Topics Covered

  • Treasury Operations
  • Liquidity Management
  • Asset Liability Management (ALM)
  • Investment Portfolio Management
  • Interest Rate Risk
  • Foreign Exchange Risk
  • Capital Adequacy
  • Treasury Reporting
  • Funding Strategies
  • Treasury Performance Metrics

Practical Workshops

Develop:

  • Liquidity planning
  • ALM analysis
  • Treasury reporting
  • Interest rate risk evaluation
Module 15: Digital Banking and FinTech

Topics Covered

  • Digital Banking Transformation
  • Internet Banking
  • Mobile Banking
  • Open Banking
  • API Banking
  • Digital Wallets
  • FinTech Ecosystem
  • Embedded Finance
  • Banking Innovation
  • Future of Digital Banking

Practical Workshops

Explore:

  • Digital banking platforms
  • Customer digital journeys
  • FinTech use cases
  • Digital transformation strategies
Module 16: AI and Automation in Banking Operations

Topics Covered

  • Artificial Intelligence in Banking
  • Generative AI for Banking
  • Intelligent Process Automation
  • Robotic Process Automation (RPA)
  • OCR for Banking Documents
  • AI-Based Customer Support
  • AI Fraud Detection
  • Predictive Banking Analytics
  • AI Governance and Ethics
  • Future Banking Technologies

Practical Workshops

Build:

  • AI-assisted banking workflows
  • Automated document processing
  • AI-powered customer service scenarios
  • Banking automation concepts
Module 17: Banking Analytics and Operational Dashboards

Topics Covered

  • Banking KPIs
  • Operational Performance Metrics
  • MIS Reporting
  • Customer Analytics
  • Deposit Analytics
  • Lending Analytics
  • Branch Performance Analysis
  • Executive Dashboards
  • Banking Data Visualization
  • Performance Improvement Strategies

Practical Workshops

Create:

  • Excel banking dashboards
  • MIS reports
  • KPI scorecards
  • Branch performance reports
Module 18: Branch Operations Management

Topics Covered

  • Branch Administration
  • Cash Management
  • Vault Operations
  • ATM Operations
  • Workforce Planning
  • Customer Queue Management
  • Operational Controls
  • Business Continuity Planning
  • Branch Productivity
  • Operational Excellence

Practical Workshops

Develop:

  • Branch operations plans
  • Cash handling procedures
  • Operational improvement initiatives
  • Business continuity scenarios
Module 19: Banking Case Studies and Process Improvement

Topics Covered

  • Retail Banking Case Studies
  • Corporate Banking Scenarios
  • Lending Operations Case Studies
  • Payment System Challenges
  • Fraud Investigation Cases
  • Compliance Review Cases
  • Customer Service Excellence
  • Branch Transformation
  • Digital Banking Success Stories
  • Process Optimization Techniques

Practical Workshops

Evaluate:

  • Real-world banking scenarios
  • Process improvement opportunities
  • Customer experience analysis
  • Operational excellence projects
Module 20: Capstone Project – Banking Operations Management

Comprehensive Banking Operations Project

Participants will:

  • Design an end-to-end banking operations workflow.
  • Process customer onboarding, deposits, lending, and payment transactions.
  • Perform KYC, AML, and compliance verification.
  • Evaluate loan applications and credit risks.
  • Analyze trade finance and foreign exchange operations.
  • Create Excel dashboards for banking KPIs and MIS reporting.
  • Apply AI concepts to improve operational efficiency.
  • Identify operational risks and recommend mitigation strategies.
  • Develop branch performance and process improvement reports.
  • Present a banking operations improvement strategy with actionable recommendations.

Join the Course Now!
  

Clients Testimonials

Hear what our learners say about myTectra!

The Banking Operations and Management Training from myTectra gave me a much clearer understanding of how different banking functions work together. The sessions on lending, payment systems, compliance, and branch operations were practical and directly related to the challenges we face every day. I was able to apply several process improvements immediately after the training.
Yashwanth Chowdary
Assistant Branch Manager
I joined this program to strengthen my operational knowledge, and it exceeded my expectations. The trainers explained complex banking concepts in a simple, structured manner, using realistic scenarios instead of just theory. The modules on KYC, AML, digital banking, and operational risk have made me more confident in handling day-to-day responsibilities.
Yashika Shetty
Banking Operations Executive
This course helped me understand banking beyond customer interactions. Learning about credit processing, trade finance, foreign exchange operations, and regulatory compliance gave me a broader perspective of the banking ecosystem. The practical exercises and case studies made the sessions engaging and highly relevant to my role.
Druv Rajan
Relationship Manager
One of the strongest aspects of this training was its focus on real banking operations rather than textbook concepts. From customer onboarding and payment processing to branch performance and banking analytics, every module was well organized and backed by practical examples. myTectra has delivered a program that adds real value to banking professionals at different stages of their careers.
Vishnu Prakash
Senior Operations Officer

Why Choose Us?

Discover key features that set our training apart.

Expert-Led Training

Learn from certified instructors with real-world industry experience.

Hands-On Learning

Practical assignments and projects to build job-ready skills.

Globally Recognized Certificate

Earn a professional certificate to boost your career opportunities.

FAQ's

What is the duration of this course?

The total course duration is 40 hours delivered via instructor-led sessions and practical labs.

Will I get placement assistance?

myTectra is providing 100% placement assistance on our key courses. We help you with the career counselling, Exams on Key courses, Mock Interviews and Technical Interviews Tips.

Landing an interview proves that you have the job-specific skills for the position, but how do your interview skills stack up? Also, Soft skills are often the most important factor in showing you're the best candidate for the job.

Hence we are conducting FREE TRAINING on Soft-Skills worth Rs-25, 000 to all myTectra students which will help you to attend the interviews with more confidence.

What if I miss a class?

You will never miss a lecture at myTectra. You can choose either of the two options:

Classroom Training:

  • If you miss one or few classes we can give a backup class based on trainer and your convenient time. 
  • In case if you miss many classes, we can reschedule your class with upcoming batches or other running batches based on how many courses topics you have completed so far.

Live-Online Training:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.
Can I attend a demo session before enrollment?

Yes. We arrange a free demo for all the courses either in the Classroom or Live-Online demo. Please fill the demo request form below to schedule a free demo.

What if I have more queries?

Just give us a CALL at +918047112411 OR email at support@mytectra.com

What are the payment options?

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

  • Visa Debit/Credit Card
  • American Express and Diners Club Card
  • Master Card
  • PayPal
  • Net Banking/Wire Transfer
  • UPI Payment such as Google Pay, PhonePe, Paytm
  • Cash/Cheque/DD ( Not for Online Training )
Where do the classes take place?

For Individual: 

Classroom Training - Bangalore

Live-Online Training - Globally 

For Corporates: 

Classroom Training - We deliver classroom training for corporate in more than 20 countries. Send us an Enquiry Now!

Online Training - Globally

* All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

Who are the Trainers?

Our Trainer’s are chosen not only for their knowledge and expertise but also for their real-time experience in the respective courses.

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Develop Banking Management Skills with Industry Experts

Build job-ready banking skills by learning banking operations, credit appraisal, digital banking, compliance, and customer relationship management.