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FINANCE ACCOUNTING   

Banking Fundamentals Training

Hands on Banking Fundamentals Training with practical knowledge

Develop a strong foundation in banking fundamentals, including banking products, deposit and lending operations, payment systems, regulatory compliance, and customer relationship management through practical, real-world learning.

banking-fundamentals-training
Course Overview
  

Course Overview

The banking industry is the backbone of the global financial system, enabling economic growth through financial intermediation, lending, payments, investments, and wealth creation. As banking continues to evolve with digital transformation, regulatory reforms, and customer-centric innovation, professionals require a solid understanding of banking operations, financial products, risk management, compliance, and emerging technologies. Building strong banking fundamentals is essential for delivering exceptional customer service, ensuring regulatory compliance, and supporting operational excellence.

The Banking Fundamentals Training by myTectra is a comprehensive instructor-led program designed to provide participants with practical knowledge of banking operations, financial products, lending principles, customer onboarding, payment systems, risk management, regulatory compliance, digital banking, and financial technology (FinTech). Participants will gain hands-on experience in banking processes, customer relationship management, financial statement interpretation, operational workflows, and Microsoft Excel-based banking analytics.

Through interactive workshops, real-world banking case studies, operational simulations, Excel exercises, AI-enabled banking demonstrations, and an industry-focused capstone project, participants will develop the knowledge and confidence required to succeed in retail banking, corporate banking, financial services, and digital banking environments.

Course Objectives

Upon successful completion of this training, participants will be able to:

  • Understand the structure and functions of the modern banking industry.
  • Explain banking products, services, and customer lifecycle management.
  • Perform core banking operations and account management activities.
  • Apply lending fundamentals and basic credit assessment principles.
  • Understand banking risks and implement effective control measures.
  • Comply with KYC, AML, and banking regulatory requirements.
  • Explore digital banking, FinTech, and emerging banking technologies.
  • Use Microsoft Excel for banking analysis, reporting, and dashboards.
  • Deliver excellent customer service and relationship management.
  • Support banking operations using industry best practices and technology.

Prerequisites

Recommended:

  • Basic understanding of finance or commerce concepts
  • Familiarity with Microsoft Excel fundamentals
  • Interest in banking and financial services

No prior banking experience is required.

Target Audience

This course is ideal for:

  • Banking Professionals
  • Banking Operations Executives
  • Customer Service Representatives
  • Relationship Managers
  • Branch Banking Executives
  • Retail Banking Professionals
  • Corporate Banking Professionals
  • Finance Professionals
  • Operations Executives
  • MBA Finance Students
  • Commerce Graduates
  • Fresh Graduates
  • Professionals transitioning into banking
  • Financial Services Professionals
  • Anyone seeking a career in banking

Training Methodology

  • Instructor-Led Interactive Sessions
  • Hands-on Banking Operations Workshops
  • Product and Service Demonstrations
  • Microsoft Excel Practical Labs
  • Real-World Banking Case Studies
  • Lending and Customer Service Simulations
  • AI and Digital Banking Demonstrations
  • Group Discussions and Knowledge Sharing
  • Capstone Project with Practical Assessment
  • Interactive Question-and-Answer Sessions

Tools Covered

  • Microsoft Excel
  • Core Banking Process Templates
  • Banking Operations Checklists
  • KYC and AML Documentation Templates
  • Financial Statement Analysis Worksheets
  • Loan Evaluation Templates
  • PivotTables and PivotCharts
  • Banking MIS Dashboard Templates
  • AI-Powered Banking Analytics Tools
  • Digital Banking and Payment System Workflows

Key Benefits

  • Build a strong foundation in modern banking operations and financial services.
  • Understand banking products, lending, and customer service best practices.
  • Gain practical experience with core banking processes and workflows.
  • Learn regulatory compliance, KYC, and AML requirements for banks.
  • Develop Excel skills for banking analysis, MIS reporting, and dashboards.
  • Explore digital banking, fintech, and AI-driven banking technologies.
  • Improve customer relationship management through practical scenarios.
  • Analyze banking risks and apply effective operational control measures.
  • Learn through real-world banking case studies and hands-on exercises.
  • Prepare for successful careers in banking, finance, and financial services.
  

Course Outcomes

After completing this course, participants will be able to:

Banking operations across retail, corporate & digital.
Banking operations across retail, corporate & digital.
Suitable banking products based on customer needs.
Suitable banking products based on customer needs.
Perform core banking processes with accuracy & efficiency.
Perform core banking processes with accuracy & efficiency.
Lending principles to evaluate credit & loan requirements.
Lending principles to evaluate credit & loan requirements.
Implement KYC & AML procedures for compliance.
Implement KYC & AML procedures for compliance.
Assess banking risks & recommend mitigation strategies.
Assess banking risks & recommend mitigation strategies.
Utilize Excel for banking analysis, reporting, & dashboards.
Utilize Excel for banking analysis, reporting, & dashboards.
Explore digital banking technologies & fintech innovations.
Explore digital banking technologies & fintech innovations.
Strengthen relationship management through services.
Strengthen relationship management through services.
Build job-ready skills for banking & financial services.
Build job-ready skills for banking & financial services.
  

Course Outline

Module 1: Introduction to Banking and Financial Services

Topics Covered

  • Course Introduction
  • Evolution of Banking
  • Banking Industry Overview
  • Role of Banks in Economic Development
  • Types of Banks and Financial Institutions
  • Banking Ecosystem
  • Banking Business Models
  • Banking Terminology
  • Functions of Commercial Banks
  • Future of Banking

Practical Workshops

  • Explore banking functions
  • Understand financial institutions
  • Analyze banking industry trends
  • Identify banking business models
Module 2: Banking Products and Services

Topics Covered

  • Savings Accounts
  • Current Accounts
  • Fixed Deposits
  • Recurring Deposits
  • Personal Loans
  • Home Loans
  • Vehicle Loans
  • Business Loans
  • Credit Cards
  • Wealth Management Products

Practical Workshops

Analyze:

  • Customer banking requirements
  • Product recommendations
  • Deposit products
  • Lending products
Module 3: Core Banking Operations

Topics Covered

  • Core Banking Systems
  • Branch Banking Operations
  • Customer Account Opening
  • Cash Operations
  • Clearing and Settlement
  • Cheque Processing
  • Electronic Fund Transfers
  • Payment Systems
  • Reconciliation Process
  • End-of-Day Banking Operations

Practical Workshops

Perform:

  • Customer onboarding
  • Banking transactions
  • Payment processing
  • Operational workflow reviews
Module 4: Lending Fundamentals and Credit Basics

Topics Covered

  • Principles of Lending
  • Loan Lifecycle
  • Credit Assessment Fundamentals
  • Working Capital Finance
  • Retail Lending
  • Corporate Lending
  • Loan Documentation
  • Loan Disbursement
  • EMI and Repayment Process
  • Loan Monitoring

Practical Workshops

Evaluate:

  • Loan applications
  • Customer eligibility
  • Lending scenarios
  • Basic credit analysis
Module 5: Banking Risk Management

Topics Covered

  • Introduction to Banking Risk
  • Credit Risk
  • Market Risk
  • Liquidity Risk
  • Operational Risk
  • Fraud Risk
  • Cybersecurity Risk
  • Enterprise Risk Management
  • Risk Mitigation Techniques
  • Risk Reporting

Practical Workshops

Assess:

  • Banking risk scenarios
  • Fraud cases
  • Operational risks
  • Risk control strategies
Module 6: Banking Regulations, Compliance, and Governance

Topics Covered

  • Banking Regulatory Framework
  • Role of Central Banks
  • Banking Compliance
  • Know Your Customer (KYC)
  • Anti-Money Laundering (AML)
  • Customer Due Diligence
  • Internal Controls
  • Banking Governance
  • Regulatory Reporting
  • Ethical Banking Practices

Practical Workshops

Develop:

  • Compliance checklists
  • KYC verification processes
  • AML assessments
  • Governance reviews
Module 7: Digital Banking and Financial Technology (FinTech)

Topics Covered

  • Digital Banking Overview
  • Internet Banking
  • Mobile Banking
  • Unified Payments Interface (UPI)
  • Digital Wallets
  • Payment Gateways
  • FinTech Innovations
  • Open Banking
  • Blockchain Fundamentals
  • Future Banking Technologies

Practical Workshops

Explore:

  • Digital banking services
  • Electronic payment systems
  • FinTech applications
  • Customer digital journeys
Module 8: Customer Service and Relationship Management

Topics Covered

  • Customer Experience in Banking
  • Customer Relationship Management (CRM)
  • Banking Sales Process
  • Cross-Selling and Upselling
  • Complaint Handling
  • Service Quality
  • Professional Communication
  • Customer Retention Strategies
  • Financial Advisory Basics
  • Business Ethics

Practical Workshops

Practice:

  • Customer interactions
  • Complaint resolution
  • Sales conversations
  • Relationship-building techniques
Module 9: Treasury Operations and Foreign Exchange

Topics Covered

  • Introduction to Treasury Operations
  • Money Market Fundamentals
  • Foreign Exchange (Forex) Market
  • Currency Exchange Mechanisms
  • Treasury Risk Management
  • Liquidity Management
  • Interest Rate Fundamentals
  • Investment Products
  • Capital Markets Overview
  • Treasury Best Practices

Practical Workshops

Analyze:

  • Treasury operations
  • Foreign exchange transactions
  • Liquidity management scenarios
  • Treasury performance reports
Module 10: Trade Finance and International Banking

Topics Covered

  • Introduction to International Banking
  • Trade Finance Fundamentals
  • Letter of Credit (LC)
  • Bank Guarantee
  • Export Finance
  • Import Finance
  • Documentary Collections
  • International Payment Methods
  • SWIFT Network Basics
  • Trade Compliance

Practical Workshops

Prepare:

  • Trade finance documentation
  • Letter of Credit workflows
  • Export-import finance scenarios
  • International payment processes
Module 11: Financial Statement Basics for Bankers

Topics Covered

  • Introduction to Financial Statements
  • Balance Sheet Analysis
  • Income Statement Analysis
  • Cash Flow Statement
  • Basic Financial Ratio Analysis
  • Business Performance Evaluation
  • Customer Financial Health Assessment
  • Banking Financial Indicators
  • Financial Reporting
  • Credit Decision Support

Practical Workshops

Interpret:

  • Business financial statements
  • Financial ratios
  • Cash flow reports
  • Customer financial performance
Module 12: Microsoft Excel for Banking Operations

Topics Covered

  • Excel Fundamentals for Banking
  • Banking Data Management
  • Financial Calculations
  • PivotTables and PivotCharts
  • Charts and Dashboards
  • Loan Tracking Models
  • Banking MIS Reports
  • Scenario Analysis
  • Data Validation
  • Report Automation

Practical Workshops

Build:

  • Banking dashboards
  • MIS reports
  • Loan tracking sheets
  • Operational reports
Module 13: AI and Emerging Technologies in Banking

Topics Covered

  • Artificial Intelligence in Banking
  • Machine Learning Applications
  • Robotic Process Automation (RPA)
  • AI-Powered Customer Service
  • Intelligent Fraud Detection
  • Predictive Banking Analytics
  • Chatbots and Virtual Assistants
  • Data Analytics in Banking
  • Ethical AI
  • Future Banking Trends

Practical Workshops

Develop:

  • AI-powered banking use cases
  • Predictive analytics reports
  • Digital banking workflows
  • Technology adoption strategies
Module 14: Banking Operations Excellence

Topics Covered

  • Banking Process Optimization
  • Operational Efficiency
  • Service Level Agreements (SLAs)
  • Quality Management
  • Banking Key Performance Indicators (KPIs)
  • Continuous Process Improvement
  • Process Automation
  • Operational Controls
  • Performance Monitoring
  • Industry Best Practices

Practical Workshops

Evaluate:

  • Banking workflows
  • Process improvements
  • Operational KPIs
  • Service quality metrics
Module 15: Real-World Banking Case Studies

Topics Covered

  • Retail Banking Case Studies
  • Corporate Banking Scenarios
  • Lending and Credit Cases
  • Customer Service Excellence
  • Digital Banking Transformation
  • Risk Management Examples
  • Compliance and Regulatory Cases
  • Fraud Prevention Scenarios
  • Banking Innovation Success Stories
  • Industry Lessons Learned

Practical Workshops

Assess:

  • Real banking case studies
  • Customer service challenges
  • Lending decisions
  • Banking risk scenarios
Module 16: Capstone Project – End-to-End Banking Operations and Customer Service

Comprehensive Industry Project

Participants will:

  • Analyze customer banking requirements and recommend suitable banking products and services.
  • Perform customer onboarding, account opening, and KYC verification procedures.
  • Process deposits, withdrawals, payments, and fund transfer transactions accurately.
  • Evaluate basic loan applications using lending principles and credit assessment techniques.
  • Assess operational, credit, and fraud risks while recommending appropriate controls.
  • Apply banking regulations, compliance requirements, and AML practices in operational scenarios.
  • Build Microsoft Excel dashboards for banking operations, MIS reporting, and customer analytics.
  • Explore AI-driven banking technologies to improve operational efficiency and customer experience.
  • Prepare operational reports and identify opportunities for process improvement.
  • Present a comprehensive banking operations improvement plan based on industry best practices.

Join the Course Now!
  

Clients Testimonials

Hear what our learners say about myTectra!

The course gave me a solid understanding of how banking works beyond the basics. From customer onboarding and core banking operations to lending and compliance, every topic was explained with practical examples. The trainers encouraged discussions, making it easy to relate the concepts to real banking scenarios.
Sivani Ragav
Banking Operations Executive
Joining this program helped me build confidence while interacting with customers and recommending banking products. The sessions on retail banking, KYC, digital banking, and customer relationship management were especially relevant to my role. I found the hands-on exercises and case studies far more useful than traditional classroom learning.
Vidhya Reddy
Relationship Officer
The training covered every important aspect of banking fundamentals in a structured manner. I particularly appreciated the modules on risk management, banking regulations, and payment systems because they reflected the challenges we handle every day. myTectra delivered a program that is practical, engaging, and aligned with current banking practices.
Suraj Patel
Assistant Manager, Retail Banking
This course helped me understand the complete banking ecosystem, from financial products and core operations to digital banking and compliance requirements. The practical assignments and Excel-based reporting exercises made the learning experience much more effective. I left the program with knowledge that I could immediately apply in my workplace.
Sekhar Babu
Customer Service Associate

Why Choose Us?

Discover key features that set our training apart.

Expert-Led Training

Learn from certified instructors with real-world industry experience.

Hands-On Learning

Practical assignments and projects to build job-ready skills.

Globally Recognized Certificate

Earn a professional certificate to boost your career opportunities.

FAQ's

What is the duration of this course?

The total course duration is 40 hours delivered via instructor-led sessions and practical labs.

Will I get placement assistance?

myTectra is providing 100% placement assistance on our key courses. We help you with the career counselling, Exams on Key courses, Mock Interviews and Technical Interviews Tips.

Landing an interview proves that you have the job-specific skills for the position, but how do your interview skills stack up? Also, Soft skills are often the most important factor in showing you're the best candidate for the job.

Hence we are conducting FREE TRAINING on Soft-Skills worth Rs-25, 000 to all myTectra students which will help you to attend the interviews with more confidence.

What if I miss a class?

You will never miss a lecture at myTectra. You can choose either of the two options:

Classroom Training:

  • If you miss one or few classes we can give a backup class based on trainer and your convenient time. 
  • In case if you miss many classes, we can reschedule your class with upcoming batches or other running batches based on how many courses topics you have completed so far.

Live-Online Training:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.
Can I attend a demo session before enrollment?

Yes. We arrange a free demo for all the courses either in the Classroom or Live-Online demo. Please fill the demo request form below to schedule a free demo.

What if I have more queries?

Just give us a CALL at +918047112411 OR email at support@mytectra.com

What are the payment options?

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

  • Visa Debit/Credit Card
  • American Express and Diners Club Card
  • Master Card
  • PayPal
  • Net Banking/Wire Transfer
  • UPI Payment such as Google Pay, PhonePe, Paytm
  • Cash/Cheque/DD ( Not for Online Training )
Where do the classes take place?

For Individual: 

Classroom Training - Bangalore

Live-Online Training - Globally 

For Corporates: 

Classroom Training - We deliver classroom training for corporate in more than 20 countries. Send us an Enquiry Now!

Online Training - Globally

* All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

Who are the Trainers?

Our Trainer’s are chosen not only for their knowledge and expertise but also for their real-time experience in the respective courses.

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Master Banking Fundamentals with Industry Expert Training

Develop essential banking skills in retail banking, loan processing, payment systems, compliance, and customer service with practical learning.