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Customer Service Communication For Frontliners

Gain a strong knowledge of Customer Service Communication For Frontliners. Get started Now! 
 
 

About Program

Highest Quality and the Most Productive, High Energy Learning Experience.

Curriculum

Comprehensive Course Curriculum. Customizable to full-fill your trainer needs.

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About Program

myTectra the Market Leader in Measuring customer satisfaction through TQM Training in Bangalore
 
myTectra offers Measuring customer satisfaction through TQM Training in Bangalore using the Class Room. myTectra offers Live Online Measuring customer satisfaction through TQM Training Globally.
 
 

Success Factors:

  • High-Quality Training
  • Top Technical Trainers
  • Comprehensive Course Curriculum
  • 100% Placement Assistance
  • Superb Satisfaction Score
  • Internship on Real-Time Project 
  • 3I- Individual Focus, Innovative & Interactive

Curriculum

 

Saying Goodbye

  • Ending The Interaction

SAYING IT WITH A SMILE

• Recall Exercise


Write Down A Typical Customer Exchange That Reflects Your Telephone Contacts:

  • Exception Customer Service To Your Telephone Customers
  • Putting Your Best Ear Forward
  • Greeting: The Opener
  • Helping The Customer
  • The Closer: Saying Goodbye

E-COMMERCE CONTACTS: LOOK BEFORE YOU LEAP

• Recall Exercise

Write Down A Typical Customer Contact That Is Reflective Of Your E-Commerce Interactions

  • Steps To Handle E-Customer In Any E-Situation
  • What Does The E-Customer Expect?
  • Being Accessible
  • Writing What You Mean: E-Mail Communication
  • Cross-Cultural Etiquette

CHALLENGING CUSTOMER CONTACTS

• Make Sure Your Attitude Is Never Indifferent But Always Interested In Making A Difference.
• RECALL EXERCISE

Write Down A Contact In Which A Customer Was Upset With Your Company


  • 5-STEP PROCESS TO HANDLE CHALLENGING CUSTOMER I &nbsp&nbsp&nbsp&nbsp&nbspo Through Effective Communication…
  • Determine The Reason
  • Identify The Root Cause Of The Problem
  • Rectify The Situation
  • Acknowledge The Problem
  • Fix What Needs To Be Fixed
  • EXPLORATORY DISCUSSION
  • What Do You Say To Customers When It Is Your Company That Caused Something To Go Wrong?
  • Fixed What Needs To Be Fixed
  • How To Fix What Needs Fixing?

Customer Reviews

Our Customer Satisfaction Score (CSAT) is the highest in the Industry. 

Faqs

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