Customer Service And Grooming Workshop

INTRODUCTION & THE IMPORTANCE OF CHANGE WHOLE BEING LEARNING

• Understand Patterns Of Excellence; Take Responsibility And Break Personal Limits
• The Body – How The External YOU Affects YOUR WHOLE BEING

Dressed To Kill Or Dressed To Attract (Your Sale)?
Project And Discussions

GROOMING YOUR IMAGE

• Accessories
• Clothes At Work & At Play
• Hair
• Tudung Wearing
• Nails
• Personal Care

Colors TO ENHANCE YOUR LOOK

• Personal Color Analysis

PRESENTING YOURSELF TO YOUR CLIENTS

• Get Your Personal Image Right

DESIGNING YOURSELF TO MEET THE NEEDS OF YOUR CUSTOMERS

• Your Internal Affecting You're External
• Smile
• Shaking Hands
• Greeting
• Clothes

BASIC BUSINESS AND SOCIAL ETIQUETTE 

• Posture
• Sitting And Walking
• Cross Gender
• Cross Culture

American Vs European Vs Mid East
• Basic Western Dining Etiquette
• Proper Business Card Exchange

EXAMINING CUSTOMER RELATIONS

• Define Customer (Who Are My Customers)
• Your Function In The Customer Service Relationship
• Effective Customer Relations
• Understanding The Customer Needs, Wants And Expectations

SERVICE EXCELLENCE

• Exceeding Customer Expectations
• The Importance Of Interpersonal Communication Skills
• Overcoming Communication Problems
• Listening Skills

ATTRACTING CUSTOMERS

• Understanding The Buying Decision Process
• What Is A USP And How To Create It
• Designing Your Business To Meet The Needs Of Your Customers
• How the Brand Yourself and Your Business?
• Applying What You Have Learned In The Workshop To Your Business

DIFFERENCE BETWEEN GOOD AND BAD CUSTOMER SERVICE

• Recognizing Strengths And Weaknesses
• Handling Difficult Clients Effectively
• How Do I Implement Good Customer Service In My Business / Work?
• Tips On Good Customer Service

• What Do I Need To Build An Outstanding Relationship With My Customers Or Anyone Who Comes Into My Business?

THE ADVANTAGE AND DISADVANTAGE OF USING THE TELEPHONE COMPILING A PROSPECTING PLAN – INCREASING YOUR CHANCE OF SUCCESS

• Setting Objectives Targets
• The Right Frame Of Mind – Tools And Techniques For Building Confidence

OPENING WITH CLARITY AND CONFIDENCE

• Building Rapport
• Questioning And Listening Skills
• Motivational Presentations Over The Telephone
• Overcoming Objections And Making Them Work For You
• Gaining Agreement And Commitment From The Customer
• What Are The Common Mistakes Made To Lose A Customer?

THE CALL
POST CALL MANAGEMENT

• How To Say Motivated
• Making Notes
• Keeping Records

IMPROVING PEOPLE SKILLS

• Building The Relationship Telephone Vs Face-To-Face
• The Power Of Attitude
• Creating An Open Environment
• The Importance Of Trust, Keeping Your Word And Following Through Principles-Based Business Ethics

INTEGRATION – THE WHOLE BEING AND THE NEW YOU!