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Office Communications & Telephone Behaviors

 

  

Training Mode: Class Room / Live Online


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QUICK OVERVIEW

office communications & telephone behaviors Training Online and Class Room by myTectra Learning Solution

This Course will help you to Understand the process of communications in a business setting,Build business communication skills, Understand and practice the proper telephone behaviors, Realizing the best practices and tips for effective handling of all sorts of activities related to calls, voicemail, cellular/mobile phones and technologies.

office communications & telephone behaviors :

myTectra offers office communications & telephone behaviors Training in Bangalore,Chennai, Pune using Class Room. myTectra offers Live Online office communications & telephone behaviors Training Globally

Objectives:

Upon the completion of this workshop, participants will be able to:


  • Understand the process of communications in a business setting
  • Build business communicational skills: Understanding, listening, empathy, reflection, etc.
  • Understand and practice the proper telephone behaviors that will shoulder business success and continuity.
  • Get exposed to various tactics, etiquettes and handling of complaints, difficult callers, urgent calls, documentation of calls, transferring and hold calls, etc.
  • Realizing the best practices and tips for effective handling of all sorts of activities related to calls, voicemail, cellular/mobile phones and technologies.

  • Office Communications & Telephone Behaviors Course Outline:

  • The communicational process
  • Understanding business communication in today's workplace
  • Building business communicational skills
  • Interpersonal skills & phone calls handling
  • Listening skills
  • On the telephone: first impression – mind your manners
  • Phone conversation, answering two calls
  • Angry callers and telephone etiquette
  • Handling complaints, transferring calls, holding calls, closing calls, ending prolonged calls
  • Dealing with voice mails
  • Tips for keeping fresh and cool under pressure
  • Cases & places

  • WHO SHOULD ATTEND Office Communications & Telephone Behaviors:
  • All office Staff, Secretaries
  • Frontline-Managers, and Operators
  • To Learn office communications & telephone behaviors ENROLL TODAY at myTectra Learning Solution

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    Very Nice! Office Communications & Telephone Behaviors Training Review by Chanchala
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    Excellent!!
    Office Communications & Telephone Behaviors Training. Thank you myTectra.

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    brand
    myTectra Stands for Quality Training and provides training using Experienced professionals on the Respective Technologies and who has a good teaching expertise.
    WHY DO YOU AWAIT FOR FIXED SCHEDULES ? CHOOSE MYTECTRA LEARN AT YOUR CONVENIENT TIME

    myTectra flexible batch schedules enables you to start your class at your convenient date and time.


    1. All the enrolled candidates must start the class by any date within 30 days from the date of enrollment.
    2. Maximum of 3 Days will be taken by myTectra to schedule the batches from the date of schedule request from the candidate.
    3. Individual Focus - Maximum 5 candidates allowed per batches
    4. The candidate can request any one of the batch time slot from the below list
    Batch Type Time Slab Hours/Day Time Zone Days
    Regular Morning 6.30 AM - 9.30 AM Anytime Maximum 2 Hrs IST Monday-to-Friday
    Regular Evening 6.30 PM - 9.30 PM Anytime Maximum 2 Hrs IST Monday-to-Friday
    Week End 6.30 AM - 9.30 PM Anytime Maximum 3 Hrs IST Saturday,Sunday
    Fast Track-Morning 6.30 AM - 9.30 AM Anytime Maximum 2 Hrs IST Monday-to-Saturday
    Fast Track-Evening 6.30 PM - 9.30 PM Anytime Maximum 2 Hrs IST Monday-to-Saturday
    Customized Batch Customized Timing Customized Hrs IST Customized Days

    Note : We can schedule your batch anytime on Saturday and Sunday between 6.30 AM 9.30 PM at your convenient time


    Do you have any questions ? please call us on +919019191856 or email to [email protected]