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Office Communications & Telephone Behaviors Training

Gain a strong knowledge of Office Communications & Telephone Behaviours. Get started Now!

This course will help you to understand the process of communications in a business setting, Build business communication skills, Understand and practice the proper telephone behaviours, Realizing the best practices and tips for effective handling of all sorts of activities related to calls, voicemail, cellular/mobile phones and technologies.

About Program

Highest Quality and the Most Productive, High Energy Learning Experience.

Curriculum

Comprehensive Course Curriculum. Customizable to full-fill your trainer needs.

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About Program

myTectra the Market Leader in Contract Auditing Training in Bangalore
 

myTectra offers Office Communications & Telephone Behaviors Training in Bangalore using the Class Room. myTectra offers Live Online Contract Auditing Training Globally.

Success Factors:

  • High-Quality Training
  • Top Technical Trainers
  • Comprehensive Course Curriculum
  • 100% Placement Assistance
  • Superb Satisfaction Score
  • Internship on Real-Time Project 
  • 3I- Individual Focus, Innovative & Interactive

Curriculum

Upon the completion of this workshop, participants will be able to:
 
  • Understand the process of communications in a business setting
  • Build business communicational skills: Understanding, listening, empathy, reflection, etc.
  • Understand and practice the proper telephone behaviours that will shoulder business success and continuity.
  • Get exposed to various tactics, etiquettes and handling of complaints, difficult callers, urgent calls, documentation of calls, transferring and hold calls, etc.
  • Realizing the best practices and tips for effective handling of all sorts of activities related to calls, voicemail, cellular/mobile phones and technologies.
Office Communications & Telephone Behaviors Course Outline:
 
  • The communicational process
  • Understanding business communication in today's workplace
  • Building business communicational skills
  • Interpersonal skills & phone calls handling
  • Listening skills
  • On the telephone: the first impression – mind your manners
  • Phone conversation, answering two calls
  • Angry callers and telephone etiquette
  • Handling complaints, transferring calls, holding calls, closing calls, ending prolonged calls
  • Dealing with voice mails
  • Tips for keeping fresh and cool under pressure
  • Cases & places
WHO SHOULD ATTEND Office Communications & Telephone Behaviors:
 
  • All office staff, Secretaries
  • Frontline-Managers, and Operators

Customer Reviews

Our Customer Satisfaction Score (CSAT) is the highest in the Industry. 

Faqs

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