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Customer Service Management Training

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About Program

Highest Quality and the Most Productive, High Energy Learning Experience.

Curriculum

Comprehensive Course Curriculum. Customizable to full-fill your trainer needs.

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About Program

myTectra the Market Leader in Customer Service Management Training in Bangalore
 
myTectra offers Customer Service Management Training in Bangalore using the Class Room. myTectra offers Live Online Customer Service Management Training Globally.

Success Factors:

  • High-Quality Training
  • Top Technical Trainers
  • Comprehensive Course Curriculum
  • 100% Placement Assistance
  • Superb Satisfaction Score
  • Internship on Real-Time Project 
  • 3I- Individual Focus, Innovative & Interactive

Curriculum

OBJECTIVES

  • You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organization
  • You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
  • You will have techniques and strategies to handle complaints effectively
  • You will know the difference between "telling" and "selling" with features v benefits
  • You will learn techniques of how to get a WIN/ WIN outcome with your customers
  • You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
  • You will be able to build up trust and effortless rapport with your customers
  • You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies

OUTLINE

1. Improving your Communication Skills is the way to customer satisfaction

  • What is the perfect communication model?
  • Opening lines of communication with your boss, and other employees.
  • Communications (face-to-face) (listening, presenting, questioning, etc.).
  • Feedback to see how others see you (your boss, your office colleagues, other employees).
  • Basic guidelines in given feedback
  • Feedback in a pleasant and constructive way.
  • How to give good feedback.
  • Non-Verbal Communication Skills
  • Exploring non-verbal communication.
  • Test your non-verbal communication skills
  • Why the smart secretaries master the art of listening well.
  • Differentiating good from bad listening.
  • The secrets to listening well.
  • Listening and empathy responding.
  • Listening skills- self-evaluation.
  • General recommendations to improve communication skills.

2.How to achieve customers' satisfaction when building the Marketing Mix

  • Product
  • Price
  • Promotion
  • Place

3. Customer satisfaction is a Reflection of Employee Satisfaction

  • Handling customers and employees complaints
  • I have a couple of abusive, manipulative customers. Nothing I've done seems to work with them, they're always yelling, complaining, and trying to get me to lower my prices. What can I do?
  • Because of circumstances beyond our control, we sometimes can't deliver our customers' orders on time. They get really mad. I'm not sure how to best handle them.
  • Responding to angry customers.
  • Understanding hostile customers
  • Perception is Reality...How do Your Customers Really See You?

4.Basic methods to get feedback from customers to ensure their satisfaction

  • Appreciative
  • Focus group
  • Interview design.
  • Listening
  • Questioning (face-to-face).
  • Survey design.
  • Using a satisfaction survey to achieve a competitive advantage in sales and marketing
  • Beat the competition
  • Improve loyalty
  • Gain market share
  • Reduce Costs

5.Measuring Customer Satisfaction

  • Measuring The Seemingly Immeasurable: Knowledge Work And Customer Satisfaction) 
  • Why do customers get upset? And how to measure it.
  • WHAT To Measure

6.Blocks to Customer Focus

  • Considerations for an effective customer service program as part of core strategy to serve customers well.

7. Building Customer relationship is a way to customer satisfaction

  • How can I keep in contact with my customers
  • Are there ways I can keep in contact with my customers without spending a lot of money
  • How do you keep track of your customers' information
  • My customers are from all over the world. Sometimes I have a hard time understanding what they want.
  • How can I keep my customers buying from me

8.Managing To Retain Customers

  • Many strategies to achieve it. 
  • Each section will be explained on the presentation of real-life construction business situations, accompanied by many practical case studies, role-playing, group and individual exercises as an Implication for practice.
  • On- Job Training shall be decided upon the approval. It depends on the needs of the trainees. We shall arrange it from two weeks to one month.

Customer Reviews

Our Customer Satisfaction Score (CSAT) is the highest in the Industry. 

Faqs

We are here to help you. You will find the general Frequently Asked Questions (FAQ) here.

Ask Us

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