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Customer Service Management Training

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Training Mode: Class Room / Live Online


myTectra the Market Leader in Customer Service Management Training in Bangalore
myTectra offers Customer Service Management Training in Bangalore using Class Room. myTectra offers Live Online API development training Globally.

 

Introduction :

Provide you with a solid foundation for keeping your customers happy and continually buying from you. This should be the aim of every organization. The lifetime value of your customer should be your primary concern

OBJECTIVES:

What Will You Gain From the Course?


  • You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organization
  • You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
  • You will have techniques and strategies to handle complaints effectively
  • You will know the difference between "telling" and "selling" with features v benefits
  • You will learn techniques of how to get a WIN/ WIN outcome with your customers
  • You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
  • You will be able to build up trust and effortless rapport with your customers
  • You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies

  • OUTLINE:

    Improving your Communication Skills is the way to customer satisfaction

  • What is the perfect communication model?
  • Opening lines of communication with your boss, and other employees.
  • Communications (face-to-face) (listening, presenting, questioning, etc.).
  • Feedback to see how others see you (your boss, your office colleagues, other employees).
  • Basic guidelines in given feedback
  • Feedback in pleasant and constructive way.
  • How to give good feedback.
  • Non-Verbal Communication Skills
  • Exploring non-verbal communication.
  • Test your non-verbal communication skills
  • Why the smart secretaries master the art of listening well.
  • Differentiating good from bad listening.
  • The secrets to listening well.
  • Listening and empathy responding.
  • Listening skills- self-evaluation.
  • General recommendations to improve communication skills.

  • How to achieve customers' satisfaction when building the Marketing Mix

  • Product
  • Price
  • Promotion
  • Place

  • Customer satisfaction is a Reflection of Employee Satisfaction

  • Handling customers and employees complaints
  • I have a couple of abusive, manipulative customers. Nothing I've done seems to work with them, they're always yelling, complaining, and trying to get me to lower my prices. What can I do?
  • Because of circumstances beyond our control, we sometimes can't deliver our customers' orders on time. They get really mad. I'm not sure how to best handle them.
  • Responding to angry customers.
  • Understanding hostile customers
  • Perception is Reality...How do Your Customers Really See You?

  • Basic methods to get feedback from customers to ensure their satisfaction

  • Appreciative
  • Focus group
  • Interview design.
  • Listening
  • Questioning (face-to-face).
  • Survey design.
  • Using satisfaction survey to achieve a competitive advantage in sales and marketing
  • Beat the competition
  • Improve loyalty
  • Gain market share
  • Reduce Costs

  • Measuring Customer Satisfaction

  • Measuring The Seemingly Immeasurable: Knowledge Work And Customer Satisfaction) 
  • Why do customers get upset? And how to measure it.
  • WHAT To Measure

  • Blocks to customer Focus

  • Considerations for an effective customer service program as part of core strategy to serve customers well.

  • Building Customer relationship is a way to customer satisfaction

  • How can I keep in contact with my customers
  • Are there ways I can keep in contact with my customers without spending a lot of money
  • How do you keep track of your customers' information
  • My customers are from all over the world. Sometimes I have a hard time understanding what they want.
  • How can I keep my customers buying from me

  • Managing To Retain Customers

  • Many strategies to achieve it. 
  • Each section will be explained on presentation of real life construction business situations, accompanied with many practical case studies, role playing, group and individual exercises as an Implication for practice.
  • On- Job Training shall be decided upon the approval. It depends on the needs of the trainees. We shall arrange it from two weeks to one month.
  • Customer Reviews

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    Good Review by Yashwanth
    Price
    Quality
    Value
    I had a good learning experience in myTectra. So I hope the institute will maintain the same standard.

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    myTectra Stands for Quality Training and provides training using Experienced professionals on the Respective Technologies and who has a good teaching expertise.


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    WHY DO YOU AWAIT FOR FIXED SCHEDULES ? CHOOSE MYTECTRA LEARN AT YOUR CONVENIENT TIME

    myTectra flexible batch schedules enables you to start your class at your convenient date and time.


    1. All the enrolled candidates must start the class by any date within 30 days from the date of enrollment.
    2. Maximum of 3 Days will be taken by myTectra to schedule the batches from the date of schedule request from the candidate.
    3. Individual Focus - Maximum 5 candidates allowed per batches
    4. The candidate can request any one of the batch time slot from the below list
    Batch Type Time Slab Hours/Day Time Zone Days
    Regular Morning 6.30 AM - 9.30 AM Anytime Maximum 2 Hrs IST Monday-to-Friday
    Regular Evening 6.30 PM - 9.30 PM Anytime Maximum 2 Hrs IST Monday-to-Friday
    Week End 6.30 AM - 9.30 PM Anytime Maximum 3 Hrs IST Saturday,Sunday
    Fast Track-Morning 6.30 AM - 9.30 AM Anytime Maximum 2 Hrs IST Monday-to-Saturday
    Fast Track-Evening 6.30 PM - 9.30 PM Anytime Maximum 2 Hrs IST Monday-to-Saturday
    Customized Batch Customized Timing Customized Hrs IST Customized Days

    Note : We can schedule your batch anytime on Saturday and Sunday between 6.30 AM 9.30 PM at your convenient time


    Do you have any questions ? please call us on +919019191856 or email to [email protected]